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Technical Support & Troubleshooting
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Knowledgebase Technical Support & Troubleshooting

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How do I contact Portia Web Solutions for technical support?

You can reach our technical support team through multiple channels: Email Support: Send your queries to our support email helpdesk(@)portiawebsolutions.com. Phone Support: Call our dedicated techn...

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My website is down. What should I do?

My website is down. What should I do? If your website is not accessible: Check your internet connection. Verify your domain status and renewal. Clear your browser cache and try a different brows...

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How do I reset my website password?

To reset your website password: Visit the login page and click on "Forgot Password." Follow the instructions to reset your password. If you need further assistance, contact our support team.

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My email is not working. What should I do?

Ensure your email settings are correctly configured. Check your spam folder for missing emails. Verify if your email quota is full. Contact our support team for email troubleshooting.

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How do I install an SSL certificate on my website?

We provide SSL installation as part of our services: Log into your hosting control panel. Navigate to the SSL/TLS section and follow the installation steps. If you need help, our technical team ...

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How can I back up my website?

Regular website backups are essential. You can: Use our automated backup feature in the hosting control panel. Manually download your website files and database. Contact support for assistance w...

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My website is loading slowly. How can I improve performance?

Optimize images and reduce file sizes. Use a content delivery network (CDN). Enable caching on your website. Upgrade to a higher hosting plan if needed. Contact us for a detailed website per...

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How do I resolve a 500 Internal Server Error?

Check for incorrect file permissions. Review the error logs in your hosting panel. Ensure your .htaccess file is correctly configured. Contact technical support if the problem persists.

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How do I migrate my website to Portia Web Solutions?

We offer seamless website migration services: Provide us with your current hosting details. Our team will handle the migration process. Test your website after migration to ensure full functiona...

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How can I prevent website security breaches?

Regularly update your website software and plugins. Use strong passwords and enable two-factor authentication. Install an SSL certificate for encrypted data transfer. Perform regular backups a...

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